As a fix to the issue, we have reverted Global Event rulesets for affected accounts back to its original configuration state from 11:37 am EST. We have also finished monitoring the results to ensure full resolution.
Oct 17, 20:42 UTC
We are in the process of identifying all the impacted accounts and reverting Global Event rulesets back to a healthy state.
Oct 17, 19:39 UTC
We've identified the issue, and our Engineering team is currently working on a fix.
Oct 17, 18:14 UTC
We're currently experiencing an issue with Global Routing Rules for customer accounts where global events are not being routed accordingly. Our Engineering team is currently investigating.
Oct 17, 17:54 UTC