Web/mobile UI and REST API issues
Incident Report for PagerDuty
Resolved
The Jira Cloud integration is functioning properly again. This incident has been resolved.
Posted Jul 20, 2021 - 19:10 UTC
Update
Atlassian traffic is fully re-enabled. We will continue to observe for any more issues.
Posted Jul 20, 2021 - 16:06 UTC
Update
We have confirmed that we still require a temporary fix affecting customers with Jira Cloud integration only. Customers using this integration will currently not see any traffic from Jira Cloud to PagerDuty. We continue working on a permanent solution.
Posted Jul 20, 2021 - 06:11 UTC
Update
We are currently working on a longer-term solution of the issue and are continuously monitoring for symptoms.
Posted Jul 20, 2021 - 05:24 UTC
Monitoring
We have deployed the temporary fix and are observing an improvement of previously reported symptoms. The fix will be increasingly affecting the traffic from customers using our Jira Integration.
Posted Jul 20, 2021 - 04:49 UTC
Update
We are investigating the cause of the issue and believe it to be a very high number of requests to one endpoint from a specific integration. We are in process of rolling out a temporary fix to address the current symptoms.
Posted Jul 20, 2021 - 04:10 UTC
Investigating
We are currently experiencing issues with our web UI, mobile app and REST API and actively investigating the root cause.
Posted Jul 20, 2021 - 03:36 UTC
This incident affected: Integrations (Jira Cloud (US), Jira Cloud (EU)).