Issues with Users Service
Incident Report for PagerDuty
Resolved
We are fully recovered. The functionality of the Users page, searching for users, requesting individual users as responders, and reassigning incidents to users has all returned to normal.
Posted Jul 13, 2020 - 20:06 UTC
Monitoring
We have deployed a fix and are seeing signs of recovery.
Posted Jul 13, 2020 - 19:48 UTC
Update
We are still pursuing several options for remediation of the issue with accessing the Users page and adding responders.
Posted Jul 13, 2020 - 19:27 UTC
Identified
We have identified the issue and are currently remediating. We expect full restoration of service shortly.
Posted Jul 13, 2020 - 18:05 UTC
Investigating
Our users page and users search is currently down. Individual users cannot be added to responder requests. We are currently investigating a fix.
Posted Jul 13, 2020 - 17:54 UTC
This incident affected: REST API and Web Application.