Issues with Users Service
Incident
Report for PagerDuty
Resolved
We are fully recovered. The functionality of the Users page, searching for users, requesting individual users as responders, and reassigning incidents to users has all returned to normal.
Monitoring
We have deployed a fix and are seeing signs of recovery.
Update
We are still pursuing several options for remediation of the issue with accessing the Users page and adding responders.
Identified
We have identified the issue and are currently remediating. We expect full restoration of service shortly.
Investigating
Our users page and users search is currently down. Individual users cannot be added to responder requests. We are currently investigating a fix.
This incident affected: REST API and Web Application.