Notification delivery issues for EU customers
Incident Report for PagerDuty
Resolved
We have resolved an incident where PagerDuty customers in the EU service region experienced issues with degraded incident notification delivery rates. The issue is now resolved, and there is no ongoing impact to customers. Please reach out to support@pagerduty.com if you have any concerns.
Posted Jun 09, 2022 - 23:45 UTC
Update
We have identified that only one quarter of incident notifications in the EU Service Region have been affected by this issue. We are still actively working on mitigation and will continue to provide further updates as they become available.
Posted Jun 09, 2022 - 23:32 UTC
Update
We are continuing to investigate an incident where all PagerDuty customers in the EU Service Region are experiencing issues with receiving incident notifications. Other notifications continue to be unaffected. We have identified a potential fix for the issue and will provide further updates within 20 minutes.
Posted Jun 09, 2022 - 23:23 UTC
Identified
We are investigating an incident where all PagerDuty customers in the EU Service Region are experiencing issues with incident notification delivery. Impacted customers may not receive incident notifications at this time, however other notifications such as stakeholder notifications, on-call handoffs, and responder requests are functioning as expected. We are working to remediate the issue and will provide further updates within 20 minutes.
Posted Jun 09, 2022 - 23:04 UTC
Investigating
We are investigating issues with PagerDuty notification delivery for EU customers. We will update with further impact and severity within 15 minutes.
Posted Jun 09, 2022 - 22:49 UTC
This incident affected: Notification Delivery (Notification Delivery (EU)).